Are your cleaners bonded, insured, and background checked?

We are bonded and insured, and background checks are run against each person in each team we work with. This is one of the major benefits associated with using our business over an individual who may claim to take these precautions but does not.

What are your Move In and Move Out cleanings?

Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant; there's typically more room to be vacuumed, more baseboards to be detail cleaned, more cabinet and drawer space to be cleaned, light fixtures, etc. You can select it on our booking form under 'extras'. Please keep in mind that cleaning inside the fridge and oven are separate from our regular and move out cleanings.

How long does each cleaning take?

Typically it comes out to about 1 hour per bedroom for a team of 2. In the case of extremely messy homes, we recommend using the move in/out option.

Do I have to be there when the cleaners arrive?

No, you can leave a key for us to get in and we'll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight. If you book online just remember to tell us where the key will be in the instructions, otherwise just give us a call.

What forms of payment do you accept?

We accept all major credit cards and debit cards. We do not accept cash or checks. (If you'd like to tip your cleaner you may use cash however.)

Are your services actually green and eco-friendly?

We do have teams that use only green products. Just request that you'd like a full green team on the booking form or phone and we'll make sure they're sent to your home!

Who's responsible for the supplies?

We bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know.

Do you clean on the weekends?

We work 7 days a week and start our first jobs at 8 am and finish around 6pm. We do our best to stay on live chat and phone to 8pm for any questions or booking concerns.

Can you clean if I'm not home?

Yes we can, just let us know on the booking form how to get in.

Do you have a cancellation policy?

We charge a flat $80 fee if the appointment is cancelled after 5pm the day before the cleaning appointment. Additionally, we charge a $80 flat fee if for any reason the cleaners are denied access to the home.

Questions?

Have questions? We're super friendly and here to help. Please get in touch: our email hello@checkmaid.com, phone 800-737-4802, and chat.